Our goal at Studio Balke is your complete satisfaction with your purchase.
In the case of camera failure, inclement weather, or any other unforeseen incident that prevents Studio Balke from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if the client fails to attend the activity on the day and at the time listed, when the booking was made.
Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Studio Balke has a strict NO REFUNDS policy. Once a transaction has been completed (i.e. the buyer selected and paid for the photo and Studio Balke sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, buyer must notify Studio Balke BEFORE receiving the "incorrect" photograph. Refunds will NOT be given due to "not liking a photo", selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistake photograph is sent to the buyer, as documented on the invoice, Studio Balke will send the correct photograph to the buyer free of charge.
If you have any questions regarding this Policy please call (505) 227-7598 or email us (Click Here).
All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Studio Balke does guarantee that the photographs you receive meet the highest standards and works with our customers to approve designs and custom work before orders are placed. Payment of orders is due in full when the order is placed. Prints usually ship within the same week that prints were ordered. Depending on the customization ordered, products are usually shipped between 2 - 4 weeks upon placing the order.