Privacy policy

Who we are

Studio Balke ("Studio Balke," "we," "us") operates studiobalke.com and the Studio Balke client portal, and provides consulting, photography, and video production services. Questions about this policy: admin@studiobalke.com.

Information we collect

We collect only what we need to respond to you and deliver our services:

• Contact form: the fields you provide - name, email, phone (if supplied), interest area, and message.
• Client portal: if you have a client account (magic-link or password sign-in), your name and email, plus the project, engagement, and communication records associated with your account.
• Text messaging (opt-in only): if you choose to receive SMS from us, your mobile number and the content of the texts you exchange with us.
• Server logs: our web hosts may record IP address, user agent, and request path for security and troubleshooting.

How we use your information

We use it to respond to inquiries, deliver and coordinate our services, operate the client portal, send notifications you have asked for, and keep ordinary business records. We do not sell your personal information, and we do not use it to build advertising profiles.

Services we operate for clients

For clients, Studio Balke builds and operates websites, email, and applications - sometimes on client-owned domains hosted within our infrastructure. When we do, we act as a service provider (processor) on the client's behalf under a separate agreement, and that client's own privacy policy governs their users' data. This policy covers studiobalke.com and Studio Balke's own contacts and clients. Affiliated Studio Balke brands operate their own sites under their own policies.

Email delivery

Outbound mail (for example, contact-form and portal notifications) is sent through Google Workspace (Gmail API) from our business application. Message content is transmitted over TLS to Google's servers. The public website does not store mail credentials.

Text messaging (SMS)

Text messaging is optional and used only for service communication when you opt in.

• We send SMS only after you opt in - for example, by providing your mobile number and agreeing on a form, or by texting us first.
• Messages are transactional: project and appointment updates, portal notifications, and service coordination. We do not send marketing texts unless you separately consent.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to opt out at any time; reply HELP for help.
• Your mobile opt-in and consent are never shared with third parties or affiliates for their marketing. Messages are delivered through a messaging provider (for example, Twilio) that processes the data solely on our behalf.

Cookies and analytics

We do not set marketing or advertising cookies. The client portal uses a strictly necessary session cookie to keep you signed in. If we enable analytics in the future, we will update this policy before any tracking begins.

Service providers

We rely on a small set of providers to operate - Google Workspace (email), our web hosting fleet, and, for text messaging, an SMS provider (for example, Twilio). Payment, when applicable, is handled by a payment processor. These providers process data on our behalf under their own terms.

Third-party links

Portfolio and service pages link to client sites and external tools. Their privacy practices apply once you leave studiobalke.com.

Data retention

We keep contact and project records for as long as needed for the business relationship and for legal, tax, and accounting requirements, after which we delete or archive them.

Your choices

You may request correction or deletion of your contact or project correspondence by emailing admin@studiobalke.com from the address on file. You can opt out of text messages at any time by replying STOP.

Contact

Studio Balke · admin@studiobalke.com